Support & contact
A little help.
A real person.
Something not quite right? A question before you move in?
Tell us what’s on your
mind. We’ll take it from here.
Leave us a note
What can
we help with?
Use your Our Dacha account email if your question is about an existing account. We’ll reply to the email address you leave here.
For a bug, tell us what you were trying to do, what happened, and which phone you use.
Please keep passwords, invite codes, payment details, and private messages out of your request.
How we handle support messagesYour note is with us.
We’ll reply to the email address you provided.
Your reference:
Keep this reference if you need to follow up.
Back to Our DachaA little guidance
Start
here.
I can’t sign in. What should I do?
Check that you’re using the email address linked to your account. Try the password reset option on the sign-in screen. If you’re still stuck, choose “Signing in or pairing” in the form above.
My invite code isn’t working.
Ask the person inviting you to check the code in their app. Invite codes are for one-time use, and each dacha holds two accounts. If you need help, tell us what happens when you try to join.
How do I manage or cancel a subscription?
Manage your subscription through the App Store or Google Play account used to subscribe. Deleting Our Dacha or your account does not cancel your subscription. See the subscription guidance.
Can I download or delete my data?
Use “download everything” in the app to keep a copy. For deletion, go to Settings → Account → Delete account. If you can’t sign in, use this form or email us. The account deletion guide explains verification and what happens to shared data.
Does the website use analytics?
This website uses Google Analytics to understand visits and improve the product, only if you allow it. We never sell analytics data, use it for advertising, or use third-party ad networks. You can change your choice using “Privacy choices” at any time. The app has no third-party analytics SDKs.